Privacy Policy

La Perla del Caribe – Ambergris Caye, Belize

Effective Date: October 21, 2026

La Perla del Caribe respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, inquire about our villas, make a reservation, or communicate with our team.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, requesting information, or making a reservation.

This information may include:

• Name and email address

• Telephone number

• Mailing address and country of residence

• Travel dates and accommodation preferences

• Number of guests and special requests

• Reservation details and communications with our team

• Information necessary to coordinate guest services

We also collect certain technical information automatically when visitors use our website, such as IP addresses, browser type, device information, pages visited, and website interactions.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and reservation requests

• Process and manage villa reservations

• Communicate booking confirmations and travel information

• Coordinate concierge services and guest requests

• Provide customer service before, during, and after a stay

• Maintain and improve our website and guest experience

• Analyze website traffic and marketing effectiveness

• Send promotional communications where permitted by applicable law

We do not sell guest personal information to third-party advertisers.

3. Reservations and Payment Processing

Direct reservations made through our website are managed using Escapia, our vacation-rental reservation management system.

Payments associated with direct reservations are processed through Yapstone, our third-party payment processor.

Reservations made through third-party platforms, such as Airbnb, are also subject to those platforms' respective privacy policies and payment-processing practices.

La Perla del Caribe's Oliver CMS does not store guest credit card payment information. Reservation and payment-related information is handled through the applicable reservation and payment systems.

These third-party providers maintain their own privacy and security practices.

4. Website Hosting and Guest Inquiries

Our website is hosted and managed using the Oliver content management system provided by Scurto Marketing.

When visitors submit information through website forms, that information may be stored within Oliver CMS and made available to authorized personnel for responding to inquiries and managing guest communications.

Information submitted through Oliver CMS is retained until deleted by authorized website administrators, subject to applicable legal and operational requirements.

5. Cookies and Google Analytics

Our website uses cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

We use Google Analytics 4 (GA4) to collect website usage information, including visitor interactions, traffic sources, and general browsing activity.

Google Analytics may process technical information such as device identifiers, browser information, and IP-related data in accordance with Google's applicable privacy practices.

Our website currently displays a basic cookie notice. The availability and operation of cookie preference controls are subject to the website's technical configuration.

Visitors may manage or restrict cookies through their browser settings. Disabling certain cookies may affect website functionality.

For more information about Google's privacy practices, visit:

https://policies.google.com/privacy

6. Advertising and Marketing Communications

La Perla del Caribe may use online advertising services, including Google Ads, to promote our vacation accommodations.

At the effective date of this policy, we have not been advised that Meta Pixel or dedicated Google Ads remarketing tracking codes are installed on our website.

We may also communicate with past guests and individuals who have requested information about our accommodations, subject to applicable marketing and privacy requirements.

Where consent is required, we will seek appropriate permission before sending promotional emails.

Recipients of marketing emails will be provided with a way to unsubscribe or request removal from future promotional communications.

7. Sharing Information With Service Providers

We may share personal information with service providers when reasonably necessary to operate our business and provide requested services.

These may include:

• Website hosting and management providers

• Reservation management systems

• Payment processors

• Website analytics and advertising providers

• Authorized property management and guest service personnel

• Tour operators or concierge service providers when necessary to arrange services requested by guests

We share information only as reasonably necessary for the relevant purpose, subject to applicable law and service arrangements.

Some service providers may process or store information outside Belize.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with applicable legal obligations, maintain business records, and resolve disputes.

Retention periods may vary depending on the type of information and the systems in which it is stored.

Information submitted through Oliver CMS remains stored until deleted by authorized administrators.

Reservation and payment information maintained through Escapia, Yapstone, or third-party booking platforms is subject to the applicable systems' retention practices.

We take reasonable administrative and technical precautions to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information held about you.

You may also request that we stop sending promotional emails or withdraw consent where processing is based on consent.

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before fulfilling certain requests and may retain information where required or permitted by law.

10. Third-Party Websites

Our website may contain links to third-party websites, including booking platforms, activity providers, and other travel-related services.

We are not responsible for the privacy practices or content of websites operated independently of La Perla del Caribe.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

11. Children's Privacy

Our website is intended for individuals planning travel accommodations and is not directed toward children.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or requests concerning personal information, please contact:

La Perla del Caribe
Ambergris Caye, Belize

Email: [email protected]

Website: https://www.laperladelcaribe.com